HELP & SUPPORT
FREQUENTLY
ASKED QUESTIONS
Find quick answers to our most common questions. If you need more help, our team is always here for you.
1. How long does shipping take?
Orders are processed within 1–3 business days. Estimated delivery time is shown at checkout and may vary by destination.
2. Do you ship worldwide?
Yes. BEVIQUEEN offers worldwide shipping to most destinations.
3. Is shipping really free?
Yes. We provide free shipping worldwide on all orders with no minimum spend.
4. Can I track my order?
Yes. A tracking link will be sent to your email once your order ships.
5. What is your return policy?
Eligible items may be returned within 30 days of delivery in their original condition.
6. How do I start a return or exchange?
Contact our support team with your order number and the item you would like to return or exchange.
7. When will I receive my refund?
Approved refunds are issued to the original payment method after the returned item has been inspected.
8. What payment methods do you accept?
Available secure payment methods are displayed during checkout.
9. Are my payment details secure?
Yes. Payments are processed securely, and BEVIQUEEN does not store complete card details.
10. Can I change or cancel my order?
Contact us as soon as possible. We cannot guarantee changes after an order enters processing.
11. What if I received a damaged or incorrect item?
Please contact us promptly with your order number and clear photos so our team can help.
12. Do you offer exchanges?
Yes, where stock is available. Contact our support team for the fastest exchange option.
On all orders. No minimum spend.
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